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The customer cannot be found or created
Generally, this error occurs because the customer that was originally synced to the accounting system is deleted. This results into Shypyard not being able to reference the customer with the ID that was stored in the database.
First, select the order with this error.
Click the drop-down option beside "Sync to Myob" and select "Re-Sync".
You are receiving this error message because there is an issue with the customer's email. For example, there may be an invalid letter in the email. In the error message above, the email a'shaun.o'[email protected] is invalid because of the invalid character (').
Please review the customer's information and ensure it is a valid email address.