The contact has been archived

Error: The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes.

This message occurred because the customer is archived in MYOB/Xero. Shypyard cannot create new invoices under archived customers.

If you are using MYOB:

Login to MYOB and go to "Contacts" -> "All Contacts".
Select "Show inactive".
Click on the customer that you want to unarchive. Remove the checkmark beside "Inactive contact".

If you are using Xero:

Please visit Xero's support page on how to restore a contact that you have archived or merged: https://central.xero.com/s/article/Archive-or-restore-contacts#web
Last modified 22d ago
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