Errors related to Product Sync

If you are noticing these errors:

Error: "Create new item" settings is not enabled in order sync workflow OR Error: Issue creating product (Product sync is not enabled)

Try out the following solution:

After logging into Shypyard, click on "Sync Settings" - "Products".
Make sure "Sync products from Shopify to accounting system" is turned on.


You can also choose to manually add this product in your accounting system.
After completing one of the two options above, save your changes and try to re-sync the order.
If this solution did not help resolve your error, please don't hesitate to reach out to us at [email protected] and we will look into resolving the issue for you.