Workflow setups
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Errors
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Errors related to Product Sync
If you are noticing these errors:
Error: "Create new item" settings is not enabled in order sync workflow OR Error: Issue creating product (Product sync is not enabled)
Try out the following solution:
After logging into Shypyard, click on "Sync Settings" - "Products".
Make sure "Sync products from Shopify to accounting system" is turned on.
Learn more about setting up product syncs here: https://accounting-integration-help.shypyard.io/workflow-setups/product-creation​
Alternatively:
You can also choose to manually add this product in your accounting system.
After completing one of the two options above, save your changes and try to re-sync the order.
If this solution did not help resolve your error, please don't hesitate to reach out to us at [email protected] and we will look into resolving the issue for you.