Errors related to Product Sync

If you are noticing these errors:

Error: "Create new item" settings is not enabled in order sync workflow OR Error: Issue creating product (Product sync is not enabled)

Try out the following solution:

After logging into Shypyard, click on "Sync Settings" - "Products".
Make sure "Sync products from Shopify to accounting system" is turned on.

Alternatively:

You can also choose to manually add this product in your accounting system.
After completing one of the two options above, save your changes and try to re-sync the order.
If this solution did not help resolve your error, please don't hesitate to reach out to us at [email protected] and we will look into resolving the issue for you.
Last modified 1mo ago